Refund policy
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return depending on the product category.
A few of the items which are fragile, breakable, disposable or comes with limited use, might not be returnable. Kindly verify the return shipping & return options listed under product details before ordering.
We maintain strict guidelines regarding returns and exchanges to ensure quality control and fair processing.
Non-Returnable Products
All delicate, breakable, disposable or comes with limited use,—specifically products made of Glass, Polyresin, and Ceramic—are mostly final sale and non-returnable. We do not accept returns, exchanges, or change-of-mind requests for these materials once delivered.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Damaged or Defective or wrong items
While we take extensive measures to pack delicate items securely, transit damage can occasionally occur. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Kindly note, we will replace or refund a damaged item only under the following conditions:
Mandatory Unboxing Video Requirement
To qualify for a return or replacement on a damaged item, you must provide a continuous, unedited unboxing video.
Video Guidelines:
- The video must clearly show the unopened package with the shipping label and tracking number visible before opening.
- The entire unboxing process must be captured in a single, uninterrupted shot (no cuts or edits).
- The video must clearly show the damage to the item as it is removed from the packaging.
48-Hour Notification Window
Damage reports must be submitted within 48 hours of delivery (as determined by the carrier's delivery timestamp).
- How to File a Claim: Place a request on our order section or get in touch with our customer support team at contactus@luxedecorhub.com within 48 hours of delivery.
- Required Information: Include your Order Number, a brief description of the damage, and attach the unboxing video.
- Claims submitted after 48 hours of delivery will not be accepted.
Approved Returns & Refunds
- Once your claim and unboxing video are reviewed and approved by our quality control team, we will issue a replacement or a store credit/refund to your original payment method.
- Original shipping fees are non-refundable.
To be eligible for a return on returnable category of products or damaged products as specified above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can visit the order section of the page to initiate return. If your return is accepted, we’ll arrange a return.
You can always contact us using our contact form and a member of our team will get in touch within 24 hours for assistance.
Exceptions / non-returnable items
Certain types of items cannot be returned, like consumable goods (such as candles, reed stick diffusers), custom products (such as special orders or personalized items), and personal care goods. Kindly verify the item details before ordering a product. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or you might get an exchange option on the same page.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-12 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at using our contact form.